How to Set Up the Check-in App

The BAFTA Events platform is comprised of three interfaces: Booker Interface, Admin Interface and the Check-in App. Together these three sites facilitate the journey from creating events, to booking tickets and marking guests attendance.

The Check-in App is a progressive web app (PWA) meaning it is an app built using web platform technologies, but can be saved to a device’s homepage in order to appear as a standard app.

Setting up the app is a threefold process: at the Admin User level, Event level and App level. Please read the sections below to ensure all steps are covered before starting to check guests in.

Lastly, please ensure to set up and download the app ahead of time. Keep it updated and always run a test before starting the check-in process.

Admin Level

1. Log in to the Admin interface.
2. Select System from the header tabs.
3. Select Admin Users from the drop-down menu.
4. Navigate to the respective Admin User.
5. Select Edit from the Actions menu on the left hand side.
6. Navigate down to the Ticket Validator App section:

Enable App for this User – select Yes from the drop-down list.

Valid Ticket Types – to enable the Admin User to check in all Ticket Types, please leave the Selected column blank. To only allow certain Ticket Types, please select them from the Available column.

Note – only Admin Users who belong to the Event’s respective Branch can check guests in. To update an Admin’s Branch, please follow steps 1-5 above and update the Branch field.

7. Ensure to review and Save & Close.

Event Level

1. Select Events from the header tabs of the Admin interface.
2. Navigate to the respective Event.
3. Select Edit from the Actions menu on the left hand side.
4. Navigate to the bottom of the page and find the Ticket Validator App section.
5. Select all relevant Admin Users from the Available column. This will grant the correct permissions to check guests into this specific Event.
6. Review and ensure to Save & Close.

Note – Admins can begin to check guests in at any time on the Event Start Date, regardless of Event Start Time. Please keep this in mind and utilise the time to run any tests.

Check-in App Level

1. Follow the Check-in App link as provided by support, or during onboarding.
2. Open as a webpage and/or save to the respective device’s home screen.
3. Log in using the relevant Admin credentials from the Admin interface.
4. Select Set Up Device from the menu options.
5. Enter the Device Name e.g. John’s phone or Tablet 1.
6. Enter the Device Location e.g. Check point 1.
7. Select the respective Event from the Event ID drop-down list to begin marking attendance.

Note – Admins can only check guests in for one Event at a time. Please select the Event accordingly from the Set Up Device page.

Tip – the Device Location name will be logged in the check-in app when a scan is completed.

Check-in App Pages

The Check-in App offers two modes of marking guests attendance: scanning the QR code or checking names in.

Scan Ticket – open this option to begin scanning QR code tickets with a mobile device’s camera. Access to the device’s camera will be required.

Ticket Search – open this option to check guests in by name. Use the search feature to find specific names.

All Scans – this page will show all the successful scans so far.

View Last Scan – this page will show the latest scan’s result.

Note – all attendance data collected via the check-in app will be automatically synced to the Attendance page of the respective Event (on the Admin Interface). If the app loses connection to WiFi, Admins will still be able to scan tickets and any data will sync once the connection is restored. Loss of connection can be seen via a red cloud icon in the top left hand corner.

Note – only Events that have Tickets issued can be checked in on the app. The app cannot be used to check names in alone, there must be tickets (with or without QR codes) issued against the names.

Tip – the Attendance page on the Admin Interface of Events can utilised alongside the app.