How to Create and Manage Regular Users on the Admin Interface

On BAFTA Events, regular Users can be created in two ways:

• Users can create their own account directly via events.bafta.org
• Admins can create User accounts manually through the Admin Interface.

This article explains how Admins can create and manage regular Users through the Admin Interface.

Creating a User via the Admin Interface

To create a new User through the Admin Interface:

1. Log in to the Admin Interface.
2. In the top-right corner of the page, hover over Admin, then click Users.
3. The Users page will open, showing the full list of Users.
4. Click Add to create a new User. The Add button appears at the top of the Users list, and again at the bottom of it.

Adding a New User

After clicking Add, the Add new User page opens. This page contains a form where Admins can enter the User’s details.

When creating a new User, Admins should:

• Enter the User’s personal data, such as name, surname and email address.
  The telephone number field is optional.
• Select the Branch the User should belong to.
• Select a User Type from the list available.
• Optionally set a password by completing the Password and Confirm Password fields.
  If no password is provided, the User will receive an email inviting them to set their own password, using the user/createdSetPassword email template.
• Add any internal notes, if required. These notes are not visible to the User and can only be seen by Admins with access to the Admin Interface.
• Choose whether the User should be Invoice Credit Approved.
  This allows the User to access their Tickets before payment has been completed and is typically used where payment is made by invoice with extended payment terms. Further details are covered in a separate guide.
• Enter a Debtor Code, if applicable. This field is optional.

Once all required information has been added, click Save or Save & Close.

After saving, the new User will appear in Admin > Users, where Admins can locate the User and edit their information at any time. Users can also update their own account details through their front-end account interface.

Additional Information on the User Page

Below the main User details form, additional sections are displayed.

Billing Details

The Billing Details section displays the User’s billing information. This information can be edited by the User via their account interface, or Admins can click on Add New Billing Address or edit existing ones.

Promotions

The Promotions table shows any promotions the User currently has, or previously had access to. It includes the following information:

• Promotion name
• Expiry date
• Usage (showing how many times the promotion has been used and the maximum number of uses)

Admins can assign a new promotion to the User by clicking Add Promotion. Further details are covered in a dedicated guide. An Actions menu on the left hand side of each row allows delete the promotion listed on each row

Bookings

The Bookings table displays all bookings associated with the User, including:

• Show
• Booking ID
• Accessibility
• Event
• Booker
• Attendees
• Company Name
• Number of tickets
• Total cost
• Booking status
• Booked at
• Booked by

this table contains information about present or past bookings made by the user, and for each row, on the left-hand side, there is an Actions menu, that when expanded, allows Admins to view Details, View Tickets, Resend Confirmation Email, View Basket, View Invoice and to Cancel Booking.