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Events Help

Help Articles for the BAFTA Events Management System

Email Template Type List (Definitions)

Event ticketing systems include a range of fully customisable email templates that admins can use to manage automated communication with attendees at every stage of an event. These emails ensure that users receive important updates and confirmations related to their bookings, accounts, payments, promotions, tickets, and waitlists. By setting up these templates, event organisers can provide a seamless and professional experience for attendees while reducing manual administrative work.

Here’s a summary of their collective use:

  • Booking-related templates: These notify users about the status of their bookings, whether they’re confirmed, cancelled, or missing information (e.g., names).
  • Payment-related templates: These confirm transactions, provide invoices, receipts, credits, and finance-related updates.
  • Ticket-related templates: These notify users about the status of their tickets, including collection deadlines, cancellation, and the opening of online collections.
  • User-related templates: These manage account actions, such as account creation, password resets, email changes, suspensions, and registration validations.
  • Alert and Waitlist templates: These are used to manage notifications about event alerts, as well as actions related to waitlist additions and removals.
  • Promotion-related templates: These inform users about assigned promotions or invitations to participate in offers.

In essence, these templates enable automatic, consistent, and timely communication with users, ensuring they receive relevant updates, reminders, and actions related to their event interactions, bookings, and account statuses. They help organisers manage user expectations and engagement throughout the event lifecycle.

alertList/add:

  • This refers to adding a user to an alert list, enabling them to receive notifications about specific events or updates.

alertList/notify:

  • This is the action that sends notifications to all users on the alert list, informing them of event updates or ticket availability.

alertList/remove:

  • This refers to removing a user from the alert list, so they no longer receive notifications.

booking/accessibilityrequested:

  • This template notifies the organiser that a request for accessibility needs has been submitted in relation to a booking.

booking/cancel:

  • This email template is used to confirm that a booking has been cancelled.

booking/confirm_ticketed:

  • This email confirms the booking of ticketed events, providing users with relevant details about their tickets.

booking/confirm_ticketed_namesMissing:

  • This email is sent when a ticketed booking is made, but certain required details, like names, are missing from the booking information.

booking/confirm_unticketed:

  • This email confirms the booking of an unticketed event, where no tickets are required or issued.

booking/confirm_unticketed_namesMissing:

  • This email notifies users when they have confirmed an unticketed booking, but names or other required details are missing.

booking/request:

  • This template is used to inform that a booking request has been submitted.

booking/requestapproved:

  • This email is sent when a booking request is approved.

event/invite/generic:

  • This template is used for sending a generic invitation to an event.

event/missed/generic:

  • This is a generic notification sent to inform the recipient that they missed an event.

mailout/processed:

  • This template confirms that a mailout (bulk email) has been successfully processed.

payment/credit:

  • This email confirms that a payment credit has been applied to the user’s account.

payment/creditfinance:

  • This refers to a credit payment related to financing options, such as installment plans.

payment/invoice:

  • This template provides an invoice for a specific payment made.

payment/receipt:

  • This email confirms receipt of a payment made by the user.

promotion/assigned:

  • This email informs the user that they have been assigned a promotion, often offering a discount or special offer.

promotion/invite:

  • This template invites users to participate in a promotional offer or event.

ticket/cancel:

  • This email confirms the cancellation of a ticket for an event.

ticket/onlineCollectionDeadlineAttendee:

  • This email notifies the attendee about the deadline for online ticket collection.

ticket/onlineCollectionDeadlineBooker:

  • This email notifies the booker (the person who made the booking) about the deadline for online ticket collection.

ticket/onlineCollectionLink:

  • This template provides a link for online ticket collection.

ticket/onlineCollectionOpenAttendee:

  • This email notifies the attendee that the online ticket collection is now open.

ticket/onlineCollectionOpenBooker:

  • This email notifies the booker that the online ticket collection is now open.

user/createdSetPassword:

  • This email is sent when a new user account is created, prompting the user to set their password.

user/emailAddressChanged:

  • This email informs the user that their email address has been changed successfully.

user/passwordReset_complete:

  • This email confirms that the user’s password reset process has been completed.

user/passwordReset_start:

  • This template notifies the user that their password reset request has been initiated.

user/add:

  • This email is sent when a new user is added to the system.

user/suspended:

  • This template is used to inform a user that their account has been suspended.

user/suspensionChanged:

  • This email notifies a user of a change in their suspension status.

user/suspensionEnded:

  • This email informs the user that their suspension has ended and they can now access the system.

user/validateEmailAddressChange:

  • This email is sent to validate a change in a user’s email address.

user/validateRegistration:

  • This template is used to confirm a user’s registration and may include a validation link.

user/welcome_registered:

  • This email welcomes a user who has successfully registered for the system or service.

waitList/add:

  • This email is sent when a user is added to the waitlist for an event.

waitList/notify:

  • This template notifies users on the waitlist about availability or updates related to the event.

waitList/remove:

  • This email informs the user that they have been removed from the waitlist.